HCI Press

Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict: 4 (BIFF Conflict Communication Series)

Name: Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict: 4 (BIFF Conflict Communication Series)
Brand: HCI Press
SKU: 5bda48c785918102c8edaa545024ed16

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Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict: 4 (BIFF Conflict Communication Series)