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Help Desk Ticketing & Escalation for IT Support Technicians: Practical Ticket Intake, SLAs, Prioritization, Customer Communication, Work Notes, ... Handoffs (Practical Series)

Name: Help Desk Ticketing & Escalation for IT Support Technicians: Practical Ticket Intake, SLAs, Prioritization, Customer Communication, Work Notes, ... Handoffs (Practical Series)
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Help Desk Ticketing & Escalation for IT Support Technicians: Practical Ticket Intake, SLAs, Prioritization, Customer Communication, Work Notes, ... Handoffs (Practical Series)