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Páginas: 256, Edición: 1., Tapa blanda, Pearson
Pearson Education ESL
Five Star Service: How to deliver exceptional customer service (3rd Edition)
Independently Published
The customer Experience Advantage: A comprehensive guide to building world-class service operations
THE ENGAGED AGENT: A LEADER'S PLAYBOOK FOR WORLD CLASS CUSTOMER SERVICE
Wiley
What's the Secret?: To Providing a World Class Customer Experience
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